participants throughout the fellowship programs to ensure high-quality and efficient training delivery.
Objectives of Technical Support
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Facilitate access to all fellowship activities and training materials.
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Resolve any technical or administrative issues encountered by participants.
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Support effective communication between trainers and participants to ensure a smooth learning experience.
Roles and Responsibilities of Technical Support
| Role | Responsibilities |
|---|---|
| Training Session Manager | Organize live sessions, provide technical support to participants, and ensure full engagement with the program content. |
| Technical Support Team | Handle technical and academic inquiries, provide assistance via multiple channels, and escalate complex issues to management. |
| Operations Support Section | Follow up on support requests and verify the full resolution of issues. |
Technical Support Channels
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Direct Phone: +966543455239 during working hours (Sunday – Thursday, 9 AM – 5 PM) and during live sessions.
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Email: fellowships@waqf.org.sa
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Online Support Form on the training platform.
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Social Media Support: WhatsApp, Twitter, and Facebook.
Response Policy
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WhatsApp: Immediate response within minutes.
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Twitter & Facebook: Support through direct messaging within minutes.
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Email: Response within a maximum of 30 minutes.
Beneficiaries of Technical Support
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Trainers participating in fellowship programs.
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All enrolled participants.
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Supervisors from relevant government authorities.